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Terms and Conditions

 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Redcliffe Imaging Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Redcliffe Imaging’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 21 Dragon Court, Crofts End Road, Bristol BS5 7XX. Our company registration number is 1661846, Bristol. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: your name, address and email address.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Prices

All prices quoted include VAT. Prices quoted for graphic printing are subject to sight of the artwork, we reserve the right to requote for work where additional retouching, scanning or artwork amendments are required. Where a guaranteed deadline has been agreed, subject to artwork received by a specific time, we reserve the right to requote if the artwork is not received by the agreed time. No print work will commence without client approval being given.

Payment

We accept payment by the following methods - all major credit and debit cards (except American Express), PayPal, BACS payments and cheques made payable to Redcliffe Imaging Ltd.

We are happy to set up 30 day accounts for clients wishing to use Redcliffe Imaging's service regularly. We would require at least 2 credit references from suppliers prior to giving you an account. You can request an account application form by emailing us at info@redcliffe.co.uk or telephone 0117 952 0105. (This can take up to two weeks to set up)

Delivery

We offer a professional delivery and tracking service using ParcelForce or UPS & Royal Mail 1st Class Post (not trackable). To help us ensure your order delivery arrives safely and on time we require a full delivery address including postcode, the name of the recipient and a contact mobile telephone number. You will be emailed with a confirmation of the delivery address details and a tracking number to monitor the progress of the delivery and view "proof of delivery" details.

In the unlikely events of goods being received damaged in transit, please ensure the recipient signs for the goods as "damaged".

Offers of Delivery to the UK is exclusive to web orders received through our payment server and only one delivery address in the UK. All other orders will be subject to normal delivery charges.

Cancellation Rights and Returns

Redcliffe Imaging takes pride in producing only the best quality prints.

For this reason, you can order confidently knowing we offer a 30 Day 100% Money Back Guarantee.

If contacted within 30 days of the original order date, Redcliffe Imaging will either replace or refund any print or product that is deemed unsatisfactory by the customer; except in the cases when Redcliffe Imaging expresses concern to the customer over image quality issues such as poor resolution or potential tonal problems with the image prior to printing.

Complaints Procedures

We take great pride in all the work we produce and have a thorough understanding of the materials and systems we use. This ensures that we receive a mimimal level of complaints in relation to the number of orders we handle.

Should you experience any problem or difficulties then please use our Contact Form or call Thomas Chard, telephone 0117 952 0105. We will do our utmost to resolve any problem to your satisfaction.

 

 

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Redcliffe Imaging takes pride in producing only the best quality prints. For this reason, you can order confidently knowing we offer a 30 Day 100% Money Back Guarantee*. If contacted within 30 days of the original order date, Redcliffe Imaging will either replace or refund any print or product that is deemed unsatisfactory by the customer; except in the cases when Redcliffe Imaging expresses concern to the customer over image quality issues such as poor resolution or potential tonal problems with the image prior to printing. (*Prints must be returned to us in the original packing and undamaged)

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Redcliffe Imaging uses the latest imaging equipment and profiling technology. We print with archival quality pigmented inks onto various media including canvas, fine art and photo-base papers. The inks are UV stable and offer a lifespan of 100+ years. Printing at 1200 dpi using a 12 colour LUCIA archival pigment ink system gives you superb colour accuracy, excellent colour graduation, expression and accuracy with the broadest colour gamut in its class.

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