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How To Ship Your Original Artwork Safely


Shipping any sort of artwork can be a problem as large items are priced by shipping companies using a complicated system based on both size and weight. More of a problem still is shipping framed, glazed artwork.

We do not recommend shipping framed or glazed material to us due to the likelihood of damage. Sending stretched or mounted canvas is fine. Remove all art from frames before packing. You can leave an overmount on the artwork just so long as the overmount can be easily removed.

Shipping Unmounted Prints

If the artwork is delicate you may find it best to protect it with tissue paper on both the front and the back. You can tape the artwork in its protective tissue to a sturdy piece of card that is larger than the artwork or better still make a triangle out of a folded sheet of paper and place a triangle on all four ends of the print or drawing, then tape each triangle to the cardboard.

Place a second wrapping material like Kraft paper around the artwork and secure with masking tape.

Place one or two layers of corrugated cardboard or mount board on both sides of the art package.  Make sure that the cardboard is at least 2 inches larger than the wrapped original.

Tape around the outside of the cardboard pieces so they stay together and the corners of the original are protected from impact damage.

Place the covered artwork in a cardboard box which is close to the size of the cardboard wrapped artwork. Place additional padding material in the box to make sure that the art fits snugly. What protects the artwork from damage is oversized cardboard layers and having the art fit snuggly in the box.

Shipping Company

Choose a shipping company such as Parcelforce or UPS. We like either of these, as over the years we have found them to be the most conscientious when handling items. We recommended that you use a shipper who allows you to insure your art for its full value or at least the price at which it was sold. Although the insurance option adds to the cost, it is very worthwhile as it will secure gentler handling and offers peace of mind. Remember though to read the small print on any insurance option when shipping or you may be unable to make a claim if the item arrives damaged. The following points are very important:

  • Make sure someone is there to sign for the package on delivery or it may be taken back to the depot.
  • Tell the recipient to check the packaging of the delivery before they sign for it. If it is damaged make sure they sign for it as "damaged", do not sign for it "unchecked".
  • It's also a good idea to keep all of your tracking numbers and receipts from everyone involved just in case a claim must be filed for damage.


For more information or advice on any of our fine art printing services please call Thomas or Adrian on 0117 952 0105.



Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Redcliffe Imaging takes pride in producing only the best quality prints. For this reason, you can order confidently knowing we offer a 30 Day 100% Money Back Guarantee*. If contacted within 30 days of the original order date, Redcliffe Imaging will either replace or refund any print or product that is deemed unsatisfactory by the customer; except in the cases when Redcliffe Imaging expresses concern to the customer over image quality issues such as poor resolution or potential tonal problems with the image prior to printing. (*Prints must be returned to us in the original packing and undamaged)


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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Redcliffe Imaging uses the latest imaging equipment and profiling technology. We print with archival quality pigmented inks onto various media including canvas, fine art and photo-base papers. The inks are UV stable and offer a lifespan of 100+ years. Printing at 1200 dpi using a 12 colour LUCIA archival pigment ink system gives you superb colour accuracy, excellent colour graduation, expression and accuracy with the broadest colour gamut in its class.

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